Frequent Asked Questions
Q: Do you have a physical store we can visit ?
A: Yes, we have a workshop / bead shop in Heckmondwike, West Yorkshire, where we have beads for sale, as well as running daily 'Stay & Make' sessions for kids and adults ... See 'Shop Opening Hours' on our menu bar for opening hours and directions to our store
Q: Can We Order Online & Collect From Your Store ?
A: If your order is £20.00 or above, you can collect from our store in Heckmondwike, West Yorkshire
Q: What payment methods do you accept ?
A: From our web site, you can purchase your goods and process payment through PayPal. No PayPal account is required and you can pay using credit / debit card. You can also pay by sending us a postal order or cheque ... You make this selection at the checkout stage of your order. You can also visit our store, where we accept cash, visa or American Express
Q: How long does it take to receive my order ?
A: Our Posting Days are Mon, Tue, Thu, Fri & Sat. All orders received on these days before 1.30pm are sent on the same day (Except Sat, where the cut off time is 10AM), or the next Posting Day. We use the Royal Mail 2nd class delivery system (which usually takes 3-5 working days) and therefore do not post on Public Holidays.
Q: What if I need my Order urgently ?
A: Please contact us, using the 'Contact Us' menu to confirm stock levels and we will advise of the best method of delivery. We offer a 'Next Day' delivery option on Mon, Tue, Thu and Fri (To receive on the following Monday), either by Royal Mail or Courier ... Again, we will advise of he best method depending upon your location.
Q: What quantities will I receive ?
A: The title & description, of each product lets you know how many of each product, you will receive
Q: Do you have a guarantee ?
A: We offer a full guarantee on all our products for 14 days. If you are unhappy with any item, please contact us within 3 days of receipt, in the first instance using the 'Contact Us' section of the web site and we will gladly refund or replace any item you are unhappy with. However, postage costs are non-refundable.
